Unovon, a newly launched voip provider owned and operated by Voyzze Communications Inc is offering unlimited residential and business calling plans to 65+ countries including India and Bangladesh. With this article, we have reviewed their plans and any hidden fee.
All the Unovon unlimited plans offer includes free calling features like
You should know that all the plans have
Residential Plans
Unovon Unlimited $14.99/month (first 6 months then $22.99)
Unlimited calling to 65+ Countries including India and Bangladesh
Unovon Super Saver $11.99
1000 minutes calling to anywhere in USA & Canada
Unovon Freedom (two lines) $24.99/month
Unlimited calling to 65+ Countries including
Small Business Plan
Unovon Business Super Saver $24.99/month
2000 minutes calling to anywhere in USA and Canada
Unovon Business $44.99/month
Free Unlimited calling to 65+ Countries
You should know before you purchase
The company does not reveal how do they differentiate between residential and business user. However if they find any residential user using this service for business purpose they will charge $100.00 as a administrative fee and instead of $14.99, you will be charged the difference $44.99 for the period you have used the service. It means if you have used for 6 months and the company recognizes you as business customer, you may end up paying more than $350. It makes it quite risky. Moreover they also reserve the right to block service for activations from IP addresses outside of the territorial United States.
Disclaimer: This is our personal review and we are not responsible for any information provided here. The details and updated information may be found at https://www.unovon.com/
- Caller ID (Number and Name)
- Voice Mail
- Call Waiting
- Voice mail sent to Email
- 3 Way calling
- Do not disturb
- Number portability.
You should know that all the plans have
- Application taxes and Fees apart for the shown rates (add $5-$10 per month on top)
- Minimum One year contract required (Termination fee $49.99)
- 30 days money back guarantee.
Residential Plans
Unovon Unlimited $14.99/month (first 6 months then $22.99)
Unlimited calling to 65+ Countries including India and Bangladesh
Unovon Super Saver $11.99
1000 minutes calling to anywhere in USA & Canada
Unovon Freedom (two lines) $24.99/month
Unlimited calling to 65+ Countries including
Small Business Plan
Unovon Business Super Saver $24.99/month
2000 minutes calling to anywhere in USA and Canada
Unovon Business $44.99/month
Free Unlimited calling to 65+ Countries
You should know before you purchase
The company does not reveal how do they differentiate between residential and business user. However if they find any residential user using this service for business purpose they will charge $100.00 as a administrative fee and instead of $14.99, you will be charged the difference $44.99 for the period you have used the service. It means if you have used for 6 months and the company recognizes you as business customer, you may end up paying more than $350. It makes it quite risky. Moreover they also reserve the right to block service for activations from IP addresses outside of the territorial United States.
Disclaimer: This is our personal review and we are not responsible for any information provided here. The details and updated information may be found at https://www.unovon.com/
This is regarding to VOIP(vioce over internet protocol) services provided by 'Unovon'.
ReplyDeleteUnovon launched VOIP and offering unlimited residential and business calling plans to 65+ countries including INDIA.
I had reviewed the plans of Unovon. They are very cost effective when compared with other providers providing Unlimited plans.
There are 2 plans we can go with Residential plan & Business plans
All the Unovon unlimited plans offer includes free calling features like
Call unlimited to in network customers anywhere in the world,Caller ID (Number & Name), Voice Mail, Call Waiting, Voice mail sent to Email, 3 Way calling, Do not disturb for only @ $14.99.
is it safe to go through this plan
ReplyDeletenot sure about safe. but customer service is bad. the service was sold telling device is mine to keep. the phone # given to me was different from caller id seen by receiver of call. when replied to my given, call went to different unknown #. when situation was not resolved, i stopped the service. there was no log of complaint. i was also charged after stopping the service. i was pointed to terms on the web site, which are not told when you sign up with their sales rep (not online). customer service rep would not let me talk to supervisor. also refused to sent me email about what was being done about my issues.
Deletebad mentally, customer is of least importance, customer's money comes first, service ????
i would not recommend this service. their pricing is similar to vonage where service is at-least a satisfaction
I totally agree.. Worst customer service. cancelled this account after they failed to pay me my mail in rebate stating i never sent them correct information. Call quality is worst when calling cellphone .. You will find call drop.. For 15 dollars more Vonage is gazillion times better. I am going back to Vonage.
DeleteAdvice: You dont care about service only for money : Go for Unovon..
One more person to agree on the customer service. Totally worst service. I just cancelled my service because of their false commitments on number porting and rude customer service. Customer service is not reachable and they don't respond back even if you leave them a message. I'm going back to Vonage. It is definitely better compared to Unovon.
Deletewhat is the difference between residential and business calling plans
ReplyDeleteUNOVON (www.unovon.com) has launched a VoIP service which will allow users to make International calls at a low flat rate. Voice over Internet Protocol (VoIP), is a technology that allows users to make voice calls using a broadband Internet connection. It also allows CUG (closed user group) facility that enables unlimited local calls for a low fixed rate..
ReplyDeleteUNOVON sent out an advisory that its VOIP Digital Phone service would be launched "with operations officially commencing" today.
Unovon has launched a low cost Voice Over Internet Protocal telephone service. The plans start at as low as $14.99/mo* for world wide calling and $11.99/mo for USA and Canada calling. The international plans offer unlimited calling to 65+ countries including India, China, Mexico, Europe, Australia, New Zealand and many more. Unovon also offers no cost features like voicemail, call forwarding, call waiting, caller id, three way calling and many more.
UNOVON is dedicated to providing the very best service through its discounted calling plans and excellent customer service. With an enhanced confidence and belief in our exciting and most competitive products for international calling, we welcome you to try our brand new packages. Choose your favorite package from Worldwide calling, Freedom calling and start saving big instantly. All you have to do is pay a fixed subscription fee and applicable taxes per month and talk endless with your family and friends.
UNOVON's calling plans are much less expensive than VoIP services such as Vonage and Ooma and can help start saving from day one. At today's launch, UNOVON management said the company will offer a dedicated phone network and 24-hour technical service.
VISIT WWW.UNOVON.COM for more details
Take a look at it again before you buy this service. You will be in one year contract, first 6 months 14.99 then 22.99, so forget about 14.99 think about you will be paying 22.99 in long run. You can't use it outside US. Compare this Vonage, just $2 extra/month you get more reliable and reputed company service, no restrictions on using outside us also.
ReplyDeleteIf you are thinking about their 11.99 plan for 1000 minutes think it twice before you get into it. They will charge you other $8/month as taxes. You will be paying $20/1000 minutes and you have to use from your home. Instead if you consider Reliance or Airtel you get 1000 minutes under $15.00 and you can use from mobile, and big thing to consider is no contracts.
ReplyDeleteVisit this page and you can make cheap and even free international free VOIP calls..make unlimited free calls to united states from your iphone ..all free the...ultimate VoIP resource...you can even send free text messages all around the world. you also get info on using your gadgets more efficiently ..apple iphone tricks ..reviews..free call to india..
ReplyDeletehttp://www.truvoipbuzz.com/
It's authenticated by verisign.inc and this its self says the site is secured.
ReplyDeleteSmall business plan is meant for business only and unovon freedom plan is for residential use.
Plzz go through the www.unovon.com for more information..they have given in detail..
ReplyDelete-Vinay.
Did you check out the Freedom plan?
ReplyDeleteTalked to their sales desk and what they explained is this:
You get 1 unovon device that is connected to your home phone. Then you can configure one additional line which can be your office phone # or cell phone #.
You can use both the lines to make calls at the same time. This seems to be zeroing down on my calling card cost as I can call India from my cell using the same plan that I am using at home.
This is the $24.99/mo + taxes plan (about $8). Requires a 1 yr contract.
Ordered Unovon Unlimited pkg in July , recd the equipment , setup was easy . Got online within minutes . Call quality is good .
ReplyDeleteBad : Call disconnects after 1hr due to security reason( as cited by tech support which cannot be modified ). Calls have to be prefixed with 1 for all calls within US . No option for auto prefix thru control panel .
Had issues after 1 week ( line disconnected ) , had to work with tech support to Upgrade firmware with techie knowledge .
Got the connection back , but still the calls to India got disconnected within 3 minutes .
After approx 2 weeks , requested for cancellation and refund of fee . They offered 10% discount on 1 month charges to keep the line .
Sent the device back, awaiting refund .
Not worth the frustration to deal with the issues .
Unovon Unlimited calling to 65+ Countries including VIETNAM BUT CHECK THE RATE COUNTRIES CODE 848 31234567 This number is not available in the list of free countries
ReplyDeleteCall cost to this number is $0.0613/min NOT FREE TO VIETNAM??? WHY ???
(THE Unovon unlimited plans offer including VIETNAM) GO CHECK THE RATE COUNTRIES CODE 848 3123xxxx This number is not available in the list of free countries
ReplyDeleteCall cost to this number is $0.0613/min
VIET NAM NOT FREE COUTRIES,so be careful,If you used any unovon services please leave a comment.
This is regarding UNOVON. I took new connection UNOVON for a month(luckily they offered 30 days money back guarentee). They said that World plan is unlimited, it is not. Once I reached 3000+ minutes to calling to my home country, They are not allowing us to call. Even their service also bad. My experience with UNOVON is very bad. It is your choice, you need cheap price or good quality.
ReplyDeleteCalled the customer support - claimed that Vietnam was removed from free country on July 15, 2010.
ReplyDeleteNo issues faced with calls to India, Bangladesh and China. These are the destinations I call frequently to. Tested USA too.
Post your experiences here....
I have been using UNOVON unlimited. Have calls more that 90/120 minutes. No disconnection issue. Did you specifically check why your call was disconnected in 60 mins.
ReplyDeleteTHE Unovon Freedom and Unlimited Plan including laos but check the rate not free , the Call cost to this number is $0.0533/min( unovon scam )
ReplyDeleteI have been using Unovon's World Plan for the past 2+ months and haven't found any issues. I've used 4000-5000 minutes/month and didn't have any issues relating to call quality or call termintation (so far). I am surprised to hear that someone did. I am quite happy with Unovon as of now but am open to switching providers if anyone knows of/can recommend a cheaper VOIP provider/plan.
ReplyDeleteTanu Sharma do you have the personal plan or the business plan?
ReplyDeleteVikas
Please do not purchase this product, it is unpredictable. Looks like they have completely SHUTDOWN the service, no WEBSITE access, NO CUSTOMER ACCESS. REMOVE all your AUTOMATIC payment options to UNOVON.
ReplyDeleteI trused this so much, these people are F....ed up ...!!!
I've never gone through any such problem and the Customer care team is always available. They charge what they say and no hidden charges. If you have any bad experience, share it so that I can make necessary precautions.
ReplyDeleteDisconnection fee applies to customers signed up prior to September 15, 2010 only. Read this from UNOVON terms and conditions:
ReplyDeleteDisconnection and Conversion Fees. For customer signed before September 15, 2010.
Subsequent to the expiration of the Trial Period, if an End User terminates fax or voice Services within twelve (12) months of the initial purchase of the Services, irrespective of the Plan, VCI shall charge a service Disconnection fee of forty nine dollars and ninety nine cents ($49.99) plus the amount of rebate given on the plan for the number of months the service is used at the discounted plan rate. Fees shall be billed to End User's Credit Card when End User notifies VCI of the cancellation of the Services. All fees, including service fees, payable under this term plan shall be non-refundable and non-creditable.
is it support softphone or not?
ReplyDeleteI dont think UNOVON supports softphone. Let me know if you find more
ReplyDeletedont signup, worst service
ReplyDeleteDo not even think of this service. The technical support is horrible....The phone worked for 15 days and stopped working there after ...The customer guys are quite adamant, I was not even able to get back the refund as the trial period expired on the 14th day. There are also clarity issues....BEWARE OF UNOVON
ReplyDeleteDon't buy this. Go for vonage or alovoi. Plz don't buy unovon. They have Fair usage policy and they will cut the outgoing and telling that u have crossed the limit but is unlimited ;-).
ReplyDeleteIt is a terrible service...guys, they are fraud and if you use little more, they will terminate your service and will also deduct your money for the VoIP receiver...
ReplyDeleteUnovon is pretty good. The call clarity is better than Vonage. Infact, when I was using Vonage, I got the message that I have crossed the limit though it is unlimited.
ReplyDeleteI am new to Unovon but it is looking as of now.
So far so good. Lets see. I was terminated by other service providers for fair usage policy. Lets see how UNOVON does. Good part is no Contract...
ReplyDeleteI have problem with the service I keep getting the message " device not registered" even though my internet is working perfectly fine. Customer support was not of any help. They are not very trained technicians.
ReplyDeleteSigned up with unovon 3 months back, got a tech issue last week, they resolved it within 5-6 mins of my call. Am very happy with their quality and service. Moreover, they have a very lenient fair usage policy compared to vonage and allvoi - all in all super value for money !
ReplyDeleteguys,
ReplyDeleteHere is my feedback..
1. I was using it from past one year, had few times technical issues, but it was resolve.
2. when it comes to money, very bad, they charge in advance every-month as others, but they don't refund the unused days of the month if you decide to cancel.
3. they are now offering 14.99/month, as an existing customer if i want to get this deal, they are asking 14$ for the conversion.:)..what silly it is, I want to give them the business for year and plus but they think 14$ more than my year+ business.
I wish they understand my concerns.
Regards
worst service.... after using vonage for 2 years with out any issues I shifted to Unovon becuse of the cost, but this service is horrible .. Planning to shift back
ReplyDeleteCustomer service representatives are worst in this company ,,I dont suggest to have this service from this company...
ReplyDeleteThey are very rude ,becoz the representatives are from Indian Origin ,so they dont know how to handle the calls ,,very rude and misbehaving persons.
Better not to have this service.
Can anyone advise, if the service can be used from outside US?
ReplyDeleteYes - All that VoIP services need is Internet connection. I think it should work. I had used mine from China and Australia.
ReplyDeleteI have been using Unovon from the past one year. I have had few issues with call quality and connectivity earlier and all of there were resolved promptly. Their tech support is really good, when compared to Vonage. I had a horrible experience with Vonage earlier and could not get them resolved for 8 months or so....I feel Unovon is far better than Vonage - in call quality, customer care and above all cost wise.
ReplyDeleteI reached a local rep on their 1-877 number and she helped me adjust my bill start date by more than 30 days. Also, checked if I can use this from out side USA and the response was all you need is a internet conn. No harm trying - no contract, cancel anytime if I am not satisfied.....
ReplyDeleteVery worst service Iam facing many problem while calling to India..It worked properly for only 10 days after we took the service..
ReplyDeleteHey - Use the 14 days return policy. Give it back if not satisfied I say
ReplyDeleteI had very bad experiences with Unovon.Customer support line never gets connected .I wonder if online customer support ever works.None respond back to your voice messages.I now repent moving from Vonage to Unovon for an low bag offer.
ReplyDeleteBottom Line:
1.Unovon service Quality is poor.
2.Customer Support is worst.
3.Catchy rules.
4.Waste of time trying this service.
5.Your credit card details can't be edited which is an other smart thing when u register with Unovon.
Advantages:
Low bag offer...:)
Thanks!
VERY BAD SERVICE..
DeleteYOU Cannot switch the Cell phone number.. You can add only one cell phone to the home phone and another number they charge you $5 per month.. THIS IS USELESS.
FOR YOU TO JUST SWITCH THE NUMBER - they charge you a $ everytime you do so..
SO EVEN IF THE SERVICE IS CHEAP initially - THEY HAVE LOTS OF HIDDEN COSTS.. BE VERY CAREFUL BEFORE SWITCHING....
REALLY BAD BAD SERVICE
Waste of your time completely, these guys are the biggest morns, and also I think these guys are earning very bad name for we Indian.
ReplyDeleteHey thanks for posting this.Looking at this I tried updating my credit card and it did get updated successfully, may be you wanna try again.
ReplyDeleteI love competiton in the market, we customers are benefited because of this.Have tried vonage in the past, no harm trying unovon.If I don't like the service I'll move on - NO STRINGS ATTACHED :)
ReplyDeleteI have been very patient and using Unovon for over 8 months now and finally disconnected as there is no improvement.
ReplyDeleteIssues:
Voice call quality is pretty bad.
Calls to land lines in small town in india 95% failure. When and if connected, it is not usable. Same landlines work fine with Reliance calling card.
Occasional attempts to fax met with line condition poor failure. Magic Jack works great for same faxes on same FIOS (fiber) internet connection.
Technical support is a joke. No one is reachable and call back never on time, typically few days later, not when needed.
Now, finally customer service is even worst. I was trying to call for 45min with no success yesterday, but for some success today. When I signed up I was told they have promotion at that time and device is free, but shipping is $12. Now, when I try to disconnect, they are so bitter, They do not want to honor the promotion, they want to send the modem back, does not want to send return label either.
I asked them to cancel 5 days after monthly billing cycle, and moved to vonage. Call quality difference is day and night ( I have both active now).
But they were so bitter, they want to screw customer as much as possible and wants charge me for device, shipping and full month billing. Any service,(cable, dish, directTV like example) they send return label. This guys no.
I would avoid these folks like plague.
Bottom line, $10 we think we are saving by using Unovon instead of Vonage is not worth it and combine with customer service, the things gets even worst.
I think they are all the same. Try one, if not satisfied try the other one.
ReplyDeleteSigned up about a month ago
ReplyDeletepros
- Quality good (at least to destinations i call)
- Simple set up (applies to every provider)
- So far the customer support team has been responsive to queries
- flat rate until cancellation (no hassle after first 3 or 6 months)
cons
- charge for number porting
- charge for shipping
I call India a lot. I am a customer of Vonage. Get blocked every month. So, I decided to sign up for UNOVON and keep vonage also. My logic is if you are a heavy user - have account with each one of these. They cost you a fraction and offer 3k-4k minutes per service. Save a lot when compared to calling cards. Once all of them block, then I have to resort back to calling cards :-)
ReplyDeletemaaan,,i dont know how to express my frustation with unovon. i m stuck with this idiots..
ReplyDeleteUse the no contract cancellation dude - why get frustrated
ReplyDeleteUnovon is having a stupid service. Their support is really bad. If you report call drop issue and voice clarity issues. they said their technical team will contact you in 24 hour but you never see a call from them. If you call gain and ask about the status they will say the same thing ... it goes on they never fix the problems.
ReplyDeletePlease don't opt this service b''cos of cheap the quality is really bad.
THEY ALSO LIE that they have Caller ID - which is not true.. they only have Caller number not the name and its not a complegte ID.
DeleteI too am facing calls dropping problems.. Service is not too good...
I called up Vonage and they said I should be checking unovon's service credentials before deciding to move. Now I am re-thinking, after seeing so many negative reviews about unovon. I can always cancel and go back to Vonage. But is it worth?? Not sure.
ReplyDeleteWOW! After seeing the feed backs i am thinking to go for Unovon or not. And most of the folks saying that call quality is not good. Is for Local or TO India.
ReplyDeleteVERY BAD SERVICE..
DeleteYOU Cannot switch the Cell phone number.. You can add only one cell phone to the home phone and another number they charge you $5 per month.. THIS IS USELESS.
FOR YOU TO JUST SWITCH THE NUMBER - they charge you a $ everytime you do so..
SO EVEN IF THE SERVICE IS CHEAP initially - THEY HAVE LOTS OF HIDDEN COSTS.. BE VERY CAREFUL BEFORE SWITCHING....
I will never recommend unovon to anyone. They have really bad service, no professional customer support, they don,t listen complain and not able to resolve issue . I purchased unovon service , whole month I struggled with poor voice quality, no caller id(not able to predict who has called me), and everything customer support replied " I will get back to u ASAP" and put the phone. No complain Id etc. finally I disconnect this service . One more thing, if you disconnect this service, they expect device and accessories to be returned in original packet, no other packet, otherwise they will charge you. Really f#####g service. Cheap plan, but cheap quality and customer support.
ReplyDeleteIssues:
ReplyDeleteVoice call quality is pretty bad.
Calls to land lines in small town in india 95% failure. When and if connected, it is not usable. Same landlines work fine with Reliance calling card.
Occasional attempts to fax met with line condition poor failure. Magic Jack works great for same faxes on same FIOS (fiber) internet connection.
Technical support is a joke. No one is reachable and call back never on time, typically few days later, not when needed.
Now, finally customer service is even worst. I was trying to call for 45min with no success yesterday, but for some success today. When I signed up I was told they have promotion at that time and device is free, but shipping is $12. Now, when I try to disconnect, they are so bitter, They do not want to honor the promotion, they want to send the modem back, does not want to send return label either.
I asked them to cancel 5 days after monthly billing cycle, and moved to vonage. Call quality difference is day and night ( I have both active now).
But they were so bitter, they want to screw customer as much as possible and wants charge me for device, shipping and full month billing. Any service,(cable, dish, directTV like example) they send return label. This guys no.
I would avoid these folks like plague.
I have been using this service for past 9 months. Compared to vonage, Unovon id far better
ReplyDeleteA BIG LIE.. UNOVON does not offer a FULL Caller ID feature.. THEY JUST DISPLAY THE CALLING NUMBER not the NAME...
ReplyDeleteI SIGNED UP AND ALSO SIGNED TO TRANSFER MY NUMBER FROM OLD SERVICE PROVIDER TO UNOVON and now realised that their Caller ID FEATURE is USELESS.
They say caller id on theis site too.. which is misleading and wrong.. THEY ONLY HAVE CALLER NUMBER not the NAME...
THINK BEFORE YOU SIGN UP... You would have to answer every bloody call coming in to your number since Name is not there.... :(
BE very careful before switching to UNOVON...
ReplyDeleteCALLER ID FEATURE IS A LIE.. they only provide Caller Numbers and not names...
This is a partial caller id and is a lie.. ALSO THEIR WEBSITE SAYS THE SAME. CALLED ID provided but never says that they dont provide Caller's Name.... THIS IS A RIPOFF and a PROBLEM as many robo calls will enroll your number in the directory as soon as you answer it.
UNOVON Should take privacy more seriously.. before giving such service...
Worst customer service, lost the adapter somewhere, UsPS case opened.But still when I asked them to repay my money since I cancelled the account as I did not even receive device, they are saying they only pay money back when they recieve device from usps? Also customer service never care about you, even if you call million times...period. I am glad I got those things, otherwise if I get after starting usage of the service that would be a hell everyday. I would recommend to the people who wants to waste their time and money. I switched back to vonage, great customer service and no hassels eventhough high price, Believe me what yoy pay what you get.
ReplyDeleteI totally agree..it is the worst customer care service I have ever faced. One of my friend refered me the services so I started UNOVON via phone, they never explained me the return policy in case you disconnect the services. Its a prepay syatem where they do not refund any money, in case u decide to cancel your service. Along with this you have to return their device at your own cost.Very bad call quality while using cell and very old voice interface.I would recomend not to go for the services if you already have a better option.
ReplyDelete